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Having an accident can be a stressful time. Hopefully the information here will answer any questions you might have relating to the repair of your car. If you can’tfind an answer to your question, please phone us on 0800 195 6346 or email us at info@jamesalpe.co.uk and we will respond straight away.
Q. What do I do if I have an accident?
A. Call the emergency services if necessary. Gather as much information as possible, ideally take photographs of the scene. Call James Alpe and we will arrange to recover the vehicle if it is not driveable and provide you with a replacement vehicle. We can also liaise with your insurance company on your behalf.
Q. How many estimates are required?
A. Usually one is sufficient but we can talk to your insurance company on your behalf if necessary. Estimates can be done while you wait in our reception area.
Q. Can I choose who repairs my vehicle?
A. Absolutely! Your insurance company will try and steer you in the direction of their approved repairer to keep their costs down. Don’t accept a compromise in repair standards and make sure you choose the repairer of YOUR choice. We are approved under the PAS 125 Kitemark scheme which means are products, processes and procedures are supported by all vehicle manufacturers.
Q. Will I get a courtesy car?
A. Courtesy cars are available for all customers.
Q. Can you repair commercial vehicles?
A. We can repair vehicles up to approximately 7.5 tonnes. We repair motor homes, horse boxes, in fact the most unusual vehicles.
Q. Can you collect my damaged car?
A. We provide a full collection and delivery service with our own fleet of recovery vehicles.
Q. Do you guarantee the work?
A. Yes, all paintwork is guaranteed for six years and all parts carry the manufacturer’s warranty.
Q. Can you carry out other work at the same time?
A. Yes. It is a cost effective way of having additional work done while your vehicle is in our garage and you have a courtesy car. We have a list of services available http://www.jamesalpe.co.uk/additional_services.html
Q. Are there likely to be any delays with the repair?
A. Only if manufacturers parts are not available or we have to wait for an insurance engineer to inspect the vehicle.
Q. What payments do I need to make before my car is returned?
A. You will have to pay your excess (as agreed with your insurance company) and any contributions specified by the insurance company towards the repair. You will also have to pay for any additional work you have requested.
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