We have put together ten of the most frequently asked questions relating to accident repair work. If you can’t find the answers here, give our reception staff a call and they will almost certainly have the answer!
Q How long will you want my vehicle for?
The average repair time is seven working days. However, we will contact you and keep you advised of progress while we have your car. We also have a facility for carrying out fast track repairs within 24 hours. This is for small scratches, scuffs and dents etc.
Q Why would you have my vehicle for several weeks?
This would be unusual, but the main reason that we may have your car for longer than expected is the supply of required parts. This is an industry wide problem and unfortunately not always within our control.
Q Do I need to chase the progress of my vehicle?
No, you will not have to – a member of our team will contact you throughout the repair process.
Q Will you ring me on completion?
Once your vehicle repairs are completed, we will contact you to arrange the return of your vehicle. If you require a delivery back, this may be up to 48 hours after completion.
Q What is my excess for and when do I pay it?
The excess pays for the first part of your claim and your insurer will pay the remainder. This will be stated in your insurance documents. The excess is payable to us on the completion of the repairs.
Q Do I get a courtesy car while mine is in for repair?
Yes, all our customers are entitled to a courtesy car if your vehicle is repairable. You could also be offered a hire vehicle through the insurance company.
Q Is your work fully guaranteed?
Yes, our work is guaranteed for six years. However, parts are covered in accordance with manufacturer standards.
Q Do you provide courtesy cars?
We have courtesy cars available for our customers.
Q Do you valet my vehicle on completion of repair?
We carry out a service wash and vac on your car. However, you can choose to upgrade to a full valet should you wish.
Q Do you do private work, chips, dents, wheels etc?
Yes, we do. Please refer to additional services section on this web site.