Know Your Rights

If you have been unfortunate enough to be involved in an accident, it’s really important that you understand your rights and the repair process. Many insurance companies will try and push you in the direction of their recommended repairer with the aim of keeping their costs down. This can mean repairing your car cheaply, less than satisfactory levels of customer service, use of non-original manufacturer’s parts, and potential warranty issues to say the least. As a motor vehicle insurance policy holder you have the right to choose where to have the repair carried out, irrespective of your insurance company’s advice. You might also be told by your insurance company that you need two estimates, which is simply not the case.

If you want to do what is best for your vehicle rather than your insurer, call us to arrange an estimate. We will guide you through the repair process as smoothly as possible. We use manufacturer approved repair methods and have been approved, trained and audited to ensure we complete repairs to the highest possible standard. All our customers are provided with a courtesy vehicle and all our work comes with a bodywork guarantee.

If you have been involved in an accident and need some advice, call one of our team on 0800 195 6346 or email us at info@jamesalpe.co.uk